It depends what you need the outcome to be. In the past, we’ve created customer service ‘bibles’ for shop floor staff, worked with clients to create or refresh their call centre operations and training processes, and created rigorous escalation processes for dealing with customer complaints and sensitive requests. We’ve delivered brand experience training and we’ve trained in-store trainers in how to train their teams.  

We can also make sure your customer service teams are capturing insightful data that can be used to make board-level decisions, and we can continuously improve on the new systems we’ve put in place for you.