Widely known as customer service and culture turnaround experts, we can do one, some, or all of the following:

• Carry out audits and mystery shops to offer a clearer picture of what needs to be delivered

• Create a framework for change, defining new standards and best practices for your brand

• Create a unique customer service model that enables your teams to deliver excellence

• Communicate new standards and best practices to frontline staff, by creating the ultimate authoritative go-to guide and required tools 

• Prepare and support launch to get buy-in and understanding from every level, from frontline customer representatives to the executive board

• Create training content and materials spanning brand, service frameworks, soft skills (communication), technical skills and product knowledge

• Train your customer experience representatives, train the trainers, or indeed, deliver training at any level, in any region and at any volume

• Design and deploy a sustainability plan

• Manage the deployment of new software